Patient Access Lead — Clinic Operations

UCI Health; Orange (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Sick and vacation time

Retirement savings plans

Discounts and perks

Job summary

UCI Health is seeking a Registration/Front Office Administrator to lead the clinic’s registration and reception functions. You will work with the clinic manager on interviewing, hiring, disciplinary actions, and staff terminations, ensuring policy alignment and smooth front office operations.

You will train and orient staff, monitor productivity, and coordinate payroll, scheduling for authorizations and surgeries, and HR issues. Strong MS Word/Excel skills and English communication are essential.

Qualifications

• Must have at least 1 year of recent experience registering patients in a hospital or clinic, or related medical office work.
• Excellent written and verbal communication skills in English
• Excellent organizational and planning skills to manage multiple deadlines
• Demonstrated leadership to supervise staff
• Demonstrated ability to use MS Word, Excel and database apps
• Ability to interpret health plan benefit packages and make determinations
• Ability to travel to off-site clinics
• Ability to maintain a work pace appropriate to workload
• Ability to build effective relationships across the Health System
• Ability to act independently to solve problems and develop recommendations

Responsibilities

• Administer, develop and staff the clinic’s registration/reception.
• Coordinate payroll and staff training initiatives with clinic manager.
• Oversee scheduling for authorizations and surgeries and ensure policy alignment.
• Interview, hire, discipline and terminate front office staff according to policy.
• Provide in-services and training for front office personnel.
• Monitor productivity and collect relevant statistics.

Skills

Customer service

Patient registration

English proficiency

Organizational skills

Leadership

MS Word & Excel

Medical billing understanding

Travel willingness

Time management

Relationship building

Problem solving

Tools

Microsoft Word

Microsoft Excel

Database applications

Job description

UCI Health is seeking a Registration/Front Office Administrator to lead the clinic’s registration and reception functions. You will work with the clinic manager on interviewing, hiring, disciplinary actions, and staff terminations, ensuring policy alignment and smooth front office operations.

You will train and orient staff, monitor productivity, and coordinate payroll, scheduling for authorizations and surgeries, and HR issues. Strong MS Word/Excel skills and English communication are essential.