Patient Access & Intake Specialist — Frontline Care Connector

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group seeks an Intake Representative to serve as the essential connection between patients and their care team. You will perform phone screenings, assign prospective patients to therapists and physicians, and support the intake database and monthly activity reporting.

Responsibilities include scheduling, confirming, and coordinating appointments; verifying insurance details; assisting with MyChart and patient portal issues; and supporting referrals and authorizations

Qualifications

• High School Diploma or GED required; coursework in insurance/billing or medical office education preferred.
• Experience in patient services, medical reception or call center within a medical environment is ideal.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Provide intake services for outpatient mental health, chemical dependency or psychoeducational services.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Collaborate with providers and office teams to ensure a seamless patient experience.

Skills

Phone screening

Customer service

Front desk

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group seeks an Intake Representative to serve as the essential connection between patients and their care team. You will perform phone screenings, assign prospective patients to therapists and physicians, and support the intake database and monthly activity reporting.

Responsibilities include scheduling, confirming, and coordinating appointments; verifying insurance details; assisting with MyChart and patient portal issues; and supporting referrals and authorizations