Intake Representative - Behavioral Health

Trinity Health; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health IHA Medical Group seeks an Intake Representative to serve as the essential connection between patients and their care team. You will perform phone screenings, assign prospective patients to therapists and physicians, and support the intake database and monthly activity reporting.

Responsibilities include scheduling, confirming, and coordinating appointments; verifying insurance details; assisting with MyChart and patient portal issues; and supporting referrals and authorizations

Qualifications

• High School Diploma or GED required; coursework in insurance/billing or medical office education preferred.
• Experience in patient services, medical reception or call center within a medical environment is ideal.

Responsibilities

• Serve as the first point of contact for patients by phone.
• Provide intake services for outpatient mental health, chemical dependency or psychoeducational services.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Collaborate with providers and office teams to ensure a seamless patient experience.

Skills

Phone screening

Customer service

Front desk

Education

High School Diploma or GED

Job description

Employment Type: Full time Shift: Day Shift

Intake Representative

Be the Connection Between Patients and Care!

Trinity Health IHA Medical Group is seeking a customer-focused Intake Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide front line support to the Outpatient Psychiatry and Counseling Center through the performance of phone screenings, assigning prospective patients to therapists and physicians, and patient phone calls. Assists with maintenance of the intake database and monthly reports on intake activity.

What You'll Do:

• Serve as the first point of contact for patients by phone.
• Provides intake services to callers requesting outpatient mental health, chemical dependency or psychoeducational services.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Assist patients with MyChart and other patient portal support.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Partner with providers and office teams to create a seamless patient experience.

General Requirements:

• EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.