Patient Access & Intake Specialist

Brightli; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Brightli in Indianapolis, IN seeks an Intake Coordinator to manage client/patient intake and ensure timely, accurate referrals. You will be the first point of contact, handling inquiries with compassion while maintaining regulatory compliance across state and payer requirements.

You will verify insurance, coordinate reimbursements, and schedule consultations, tests, and procedures. This role requires attention to detail and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in patient intake or medical office administration preferred.
• Strong customer service and communication skills.

Responsibilities

• Welcome clients/patients to the organization and ensure a positive first impression.
• Communicate referrals and client/patient information effectively to all disciplines.
• Complete Screening/Admission paperwork thoroughly and accurately, understanding its importance.
• Verify medical insurance coverage and benefits for each client/patient, ensuring appropriate financial clearance.
• Schedule appointments for consultations, tests, and procedures.
• Maintain up-to-date Census utilizing Bed Board and respond to phone and email inquiries promptly.
• Address any client/patient complaints or concerns to promote operational efficiency.
• Perform clerical work, such as filing, copying, or faxing, and prepare and maintain client/patient charts.
• Collaborate with leadership across multiple locations and comply with organizational regulations and policies.

Skills

Customer service

Attention to detail

Typing speed 40 wpm

Google Suite

Microsoft Word

Excel

Communication

Time management

Education

High school diploma or equivalent

Tools

Google Suite

Word

Excel

Job description

Brightli in Indianapolis, IN seeks an Intake Coordinator to manage client/patient intake and ensure timely, accurate referrals. You will be the first point of contact, handling inquiries with compassion while maintaining regulatory compliance across state and payer requirements.

You will verify insurance, coordinate reimbursements, and schedule consultations, tests, and procedures. This role requires attention to detail and the ability to work independently in a fast-paced environment.