Patient Access & Intake Clerk - Scheduling & Front Desk

Shawnee Health; Marion (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Employer and Voluntary Paid Life

Employer Paid Long Term Disability

Voluntary Short-Term Disability

Critical Illness Insurance

Flexible Spending Account

Dependent Care Account

401k Retirement Plan

Job summary

Shawnee Health Center in Marion, IL, invites applications for a full-time Patient Intake Registration I at the Marion Medical office. You will handle patient interactions, insurance verification, co-pays, and scheduling within the practice management system, while ensuring confidentiality and excellent service.

You will balance cash Drawer daily, support returns scheduling, and participate in ongoing training.

Qualifications

• AIDET: Acknowledge, Introduce, Duration, Explanation, Thank you.
• High discretion when handling confidential information.
• Independent problem solving with moderate supervision.
• Proficient in using computers.
• Excellent written and verbal communication with strong interpersonal skills.
• Ability to maintain patient and employee confidentiality.

Responsibilities

• Schedule and document patient interactions in the practice management/EHR systems.
• Answer, screen, and process medical service requests and calls with confidentiality.
• Check in patients, verify insurance/Medicaid eligibility, collect co-pays, update information.
• Enter patient intake information accurately in the system.
• Schedule follow-up appointments according to established protocols and refer patients to appropriate staff.
• Utilize practice management system to schedule appointments per protocols.
• Balance cash drawers/bank deposits daily per Shawnee Health policies.
• Monitor patient recall plans and schedule follow-up visits.
• Participate in internal education and trainings and required programs.
• Meet department benchmarks and participate in audits, recordings.
• Provide coverage during high volume or staff shortages.
• Work a flexible schedule including evenings, weekends, and early mornings.
• Reliable transportation on the job is mandatory.

Skills

AIDET

Discretion

Independent problem solving

Computer skills

Communication skills

Confidentiality

Job description

Shawnee Health Center in Marion, IL, invites applications for a full-time Patient Intake Registration I at the Marion Medical office. You will handle patient interactions, insurance verification, co-pays, and scheduling within the practice management system, while ensuring confidentiality and excellent service.

You will balance cash Drawer daily, support returns scheduling, and participate in ongoing training.