Patient Access & Insurance Verification Specialist

Baylor Scott & White Health; Waco (TX); In loco; USD 35.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) savings plan with dollar-for-dl

Descrizione del lavoro

Baylor Scott & White Health is seeking an Access Services Representative 2 in Texas to register patients, verify insurance, and collect balances. You will cross-train across areas, mentor peers, and support revenue cycle processes while delivering compassionate service.

Ideal candidates bring strong communication and data-entry skills, plus experience in healthcare or customer service. This role emphasizes accuracy, efficiency, and collaboration with multiple departments.

Competenze

• 2 years of healthcare or customer service experience or education equivalency.
• Excellent listening, interpersonal and communication skills.
• Professional, pleasant telephone etiquette.
• Ability to maintain professionalism in stressful situations.

Mansioni

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts while improving revenue cycle and patient experience.
• Interacts with other areas to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and calculates patient liability per policy.
• Establishes patient liability and advises deposit requirements; negotiates payment arrangements.
• May be responsible for cashiering duties following established policies.
• Assists patients to nursing units with directions or mobility assistance.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety.
• Conducts formal, documented training and serves as a resource to others.
• Performs revenue cycle duties at multiple areas/locations.

Conoscenze

Healthcare experience

Customer service

Communication skills

Data entry

Formazione

High School Diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Baylor Scott & White Health is seeking an Access Services Representative 2 in Texas to register patients, verify insurance, and collect balances. You will cross-train across areas, mentor peers, and support revenue cycle processes while delivering compassionate service.

Ideal candidates bring strong communication and data-entry skills, plus experience in healthcare or customer service. This role emphasizes accuracy, efficiency, and collaboration with multiple departments.