Patient Access & Insurance Verification Specialist

mclarenhlth; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Representative I in Lansing, MI to handle registration, financial clearance, insurance verification, and cashiering duties under Revenue Cycle Management. The role requires accuracy, timely task completion, and courteous customer service.

Responsibilities include resolving customer needs promptly, collaborating with the health care team, and maintaining professional communication. Prior patient access or billing experience is preferred.

Qualifications

• Minimum 6 months of Patient Access, Medical Billing or Customer Service experience.
• Proficiency in Microsoft Office, especially Excel and Word.
• Knowledge of CPT, HCPCS, and ICD-10 preferred.

Responsibilities

• Completes all assigned tasks accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.

Skills

Customer service

Professional communication

Multitasking

Team collaboration

Education

High School Diploma or GED

Associate Degree in Health Care or Finance

Tools

Microsoft Excel

Microsoft Word

10-key calculator

Windows applications

Job description

McLaren Health Care is seeking a Patient Access Representative I in Lansing, MI to handle registration, financial clearance, insurance verification, and cashiering duties under Revenue Cycle Management. The role requires accuracy, timely task completion, and courteous customer service.

Responsibilities include resolving customer needs promptly, collaborating with the health care team, and maintaining professional communication. Prior patient access or billing experience is preferred.