Patient Access & Insurance Verification Specialist

Addison Group; Chattanooga (TN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive hourly compensation based 

Medical, dental, vision, and 401(k)

Opportunity to join a collaborative"

Gain experience with leading prob

Stable work environment with growth

Job summary

Addison Group is seeking a Patient Access Specialist in Chattanooga, TN to support patient registration and scheduling. You will be the first point of contact, ensuring accurate information and verified insurance while delivering exceptional service.

The role requires data entry in EMR systems (Epic, Cerner, or similar), HIPAA compliance, and collaboration with clinical staff to coordinate appointments and payments. This full-time position offers competitive hourly pay and benefits.

Qualifications

• High school diploma or GED required.
• Minimum of 1-2 years of experience in patient registration, medical scheduling, healthcare customer service, or a related role.
• Previous experience verifying insurance coverage and obtaining prior authorizations is required.
• Working knowledge of medical terminology and healthcare insurance processes.
• Experience using electronic medical record systems such as Epic, Cerner, or similar platforms preferred.
• Strong communication, organizational, and customer service skills.
• Ability to multitask while maintaining accuracy in a fast-paced clinical environment.
• Associate degree or healthcare-related certification is a plus.

Responsibilities

• Welcome patients in person and by phone while providing professional and courteous customer service.
• Coordinate new and existing patient appointments, including scheduling, rescheduling, and appointment confirmations.
• Complete patient registration and maintain accurate demographic and insurance information within the electronic medical record.
• Verify insurance eligibility, benefits, referrals, and authorization requirements prior to scheduled services.
• Discuss patient financial responsibilities, including copays, deductibles, and outstanding balances, and collect payments as appropriate.
• Obtain required consent forms and ensure all patient documentation is complete before services are provided.
• Collaborate with clinical staff, providers, and insurance representatives to support efficient patient care and resolve scheduling or coverage issues.
• Maintain accurate records while adhering to HIPAA guidelines and organizational policies.
• Utilize EMR/EHR systems to document patient information and support daily registration activities.
• Address patient questions and concerns with professionalism while helping resolve registration and insurance-related issues.

Job description

Addison Group is seeking a Patient Access Specialist in Chattanooga, TN to support patient registration and scheduling. You will be the first point of contact, ensuring accurate information and verified insurance while delivering exceptional service.

The role requires data entry in EMR systems (Epic, Cerner, or similar), HIPAA compliance, and collaboration with clinical staff to coordinate appointments and payments. This full-time position offers competitive hourly pay and benefits.