Entry-Level Onsite Patient Access Specialist

Ensemble Health Partners; Johnson City (TN); On-site; USD 48,712,000 - 52,007,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid certifications

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking an on-site Patient Access Specialist in Johnson City, TN. The role processes admitting duties, pre-registration, insurance verification, and POS collections while maintaining compliance and high patient satisfaction.

The ideal candidate will have 1+ year of customer service experience, a high school diploma, and willingness to obtain CRCR within 6 months. On-site role with tuition reimbursement and career advancement opportunities.

Qualifications

• 1+ year of customer service experience.
• Willingness to learn and adopt new processes, including AI-enabled tools.
• Strong communication and empathetic patient interaction.

Responsibilities

• Perform admitting duties for patients at the hospital.
• Assign MRNs and verify medical necessity/compliance.
• Collect insurance information and pre-register patient accounts.
• Explain consent forms and patient education documents.
• Handle POS collections and explain payment responsibilities.
• Operate the telephone switchboard and route calls professionally.

Skills

Customer service

Curious/adaptable

Communication

Education

High School Diploma/GED

Tools

ABN software

Insurance verification system

Phone switchboard

Job description

Ensemble Health Partners is seeking an on-site Patient Access Specialist in Johnson City, TN. The role processes admitting duties, pre-registration, insurance verification, and POS collections while maintaining compliance and high patient satisfaction.

The ideal candidate will have 1+ year of customer service experience, a high school diploma, and willingness to obtain CRCR within 6 months. On-site role with tuition reimbursement and career advancement opportunities.