Patient Access & Insurance Navigator

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

UT Health San Antonio is seeking a Benefits Coordinator Intermediate to support patient access and insurance coordination for clinical operations. The role verifies insurance coverage, obtains authorizations and referrals, supports financial counseling, and serves as a clinic resource on insurance and benefits questions.

Responsibilities include ensuring accurate scheduling, handling high-volume inquiries, and maintaining documentation to support patient care within UT Health San Antonio’s

Qualifications

• Knowledge of medical insurance processes including eligibility verification, authorizations, and referrals.
• Strong analytical skills to review insurance coverage and resolve patient access issues.
• Ability to prioritize tasks and coordinate work within clinic schedules.
• Proficient in Microsoft Office, electronic medical records, and scheduling systems.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Verifies patient insurance eligibility and benefits prior to appointments.
• Obtains required authorizations and referrals for services and procedures.
• Serves as a resource to clinic staff regarding insurance and benefit requirements.
• Assists patients with questions related to insurance coverage and financial responsibilities.
• Supports financial counseling by identifying insurance coverage limitations and patient balances.
• Coordinates appointment scheduling according to provider availability and clinic protocols.
• Handles high-volume phone inquiries related to appointments, insurance, and referrals.
• Maintains accurate documentation of insurance and authorization information.
• Assists with resolving insurance or scheduling issues that may impact patient care.
• Performs other duties as assigned.

Skills

Insurance verification

Analytical skills

Prioritization

Scheduling systems

Microsoft Office

EMR systems

Communication skills

Tools

EMR software

Scheduling software

Job description

UT Health San Antonio is seeking a Benefits Coordinator Intermediate to support patient access and insurance coordination for clinical operations. The role verifies insurance coverage, obtains authorizations and referrals, supports financial counseling, and serves as a clinic resource on insurance and benefits questions.

Responsibilities include ensuring accurate scheduling, handling high-volume inquiries, and maintaining documentation to support patient care within UT Health San Antonio’s