Benefits Coordinator-Intermed

UT Health San Antonio; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

UT Health San Antonio in San Antonio, TX, is seeking a Benefits Coordinator Intermediate to support patient access and insurance coordination for clinical operations. The role verifies coverage, obtains authorizations, and supports financial counseling, contributing to a positive patient experience and efficient clinic operations.

The position requires a High School Diploma and knowledge of medical insurance processes, with strong analytical and communication skills to assist staff and patients

Qualifications

• High School Diploma is required.
• Knowledge of medical insurance processes including eligibility verification, authorizations, and referrals.
• Strong analytical and interpersonal skills to resolve patient access issues and communicate with staff.

Responsibilities

• Verify patient insurance eligibility and benefits prior to appointments.
• Obtain required authorizations and referrals for services and procedures.
• Serve as a resource to clinic staff regarding insurance and benefit requirements.
• Assist patients with questions related to insurance coverage and financial responsibilities.
• Coordinate appointment scheduling according to provider availability and clinic protocols.
• Maintain accurate documentation of insurance and authorization information.
• Assist with resolving insurance or scheduling issues that may impact patient care.
• Performs other duties as assigned.

Skills

Insurance verification

Authorization management

Benefits knowledge

MS Office

EMR systems

Communication

Education

High School Diploma

Job description

Job Description

The Benefits Coordinator Intermediate provides patient access and insurance coordination functions in support of clinical operations. Responsible for verifying insurance coverage, obtaining authorizations and referrals, supporting financial counseling activities, and serving as a resource to clinic staff on insurance and benefits questions. Ensures efficient patient scheduling contributes to a positive patient experience, supports clinic operations, and delivers service consistent with the UT Health mission, vision, and patient promise.

Responsibilities

• Verifies patient insurance eligibility and benefits prior to appointments.
• Obtains required authorizations and referrals for services and procedures.
• Serves as a resource to clinic staff regarding insurance and benefit requirements.
• Assists patients with questions related to insurance coverage and financial responsibilities.
• Supports financial counseling by identifying insurance coverage limitations and patient balances.
• Coordinates appointment scheduling according to provider availability and clinic protocols.
• Handles high-volume phone inquiries related to appointments, insurance, and referrals.
• Maintains accurate documentation of insurance and authorization information.
• Assists with resolving insurance or scheduling issues that may impact patient care.
• Performs other duties as assigned.

Education: High School Diploma is required.

Qualifications

• Demonstrates commitment to the mission, vision, and patient promise of UT Health.
• Knowledge of medical insurance processes including eligibility verification, authorizations, and referrals.
• Strong analytical skills to review insurance coverage and resolve patient access issues.
• Ability to prioritize tasks and coordinate work within clinic schedules.
• Proficient in Microsoft Office, electronic medical records, and scheduling systems.
• Excellent verbal, written, and interpersonal communication skills.

Required Skills

Three (3) years of directly related experience is required.