Patient Access & Insurance Benefits Specialist

UT Health San Antonio; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

UT Health San Antonio is seeking a Benefits Coordinator Intermediate to support patient access and insurance coordination for clinical operations. You will verify insurance, obtain authorizations, assist with financial counseling, and answer staff questions to ensure efficient scheduling and a positive patient experience.

Three years of related experience and knowledge of insurance processes are required. Strong communication and proficiency with MS Office, EMR, and scheduling systems are

Qualifications

• High School diploma or GED required.
• Three years of directly related experience required.
• Knowledge of medical insurance processes including eligibility verification, authorizations, and referrals.
• Strong communication and organizational skills.

Responsibilities

• Verifies patient insurance eligibility and benefits prior to appointments.
• Obtains required authorizations and referrals for services.
• Serves as a resource to clinic staff regarding insurance requirements.
• Assists patients with questions related to insurance coverage and financial responsibilities.
• Supports financial counseling by identifying coverage limitations and patient balances.
• Coordinates appointment scheduling according to provider availability and clinic protocols.
• Handles high-volume phone inquiries related to appointments, insurance, and referrals.
• Maintains accurate documentation of insurance and authorization information.
• Assists with resolving insurance or scheduling issues that may impact patient care.
• Performs other duties as assigned.

Skills

Insurance verification

Authorization processes

Scheduling coordination

MS Office

EMR systems

Communication

Education

High School diploma or GED

Tools

Microsoft Office

EMR systems

Scheduling systems

Job description

UT Health San Antonio is seeking a Benefits Coordinator Intermediate to support patient access and insurance coordination for clinical operations. You will verify insurance, obtain authorizations, assist with financial counseling, and answer staff questions to ensure efficient scheduling and a positive patient experience.

Three years of related experience and knowledge of insurance processes are required. Strong communication and proficiency with MS Office, EMR, and scheduling systems are