Patient Access & Visitor Experience Ambassador

C100 UMass Memorial Medical Center, Inc.; United States; On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a Visitor Screening Ambassador to greet patients and visitors, providing accurate information and coordinating with hospital departments to ensure smooth patient flow.

The role requires strong customer service and communication skills, basic medical terminology familiarity, and the ability to multitask in a fast-paced environment. Eligible for potential signing bonus; on-site position with varied shifts.

Qualifications

• Strong customer service (1 year +) and communication skills.
• Phone and computer skills.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

Responsibilities

• Greets patients and visitors promptly and courteously, providing accurate information about services.
• Provides basic patient status, visiting times, and procedures to patients, visitors and callers.
• Produces and shares standardized directions to facilities.
• Follows procedures for patient security and confidentiality.
• Assists with visitor management including screening and documenting data.
• Uses computers to access daily schedules and provide appointment information.

Skills

Customer service

Communication skills

Phone skills

Multitasking

Education

High school graduate

Job description

UMass Memorial Health is seeking a Visitor Screening Ambassador to greet patients and visitors, providing accurate information and coordinating with hospital departments to ensure smooth patient flow.

The role requires strong customer service and communication skills, basic medical terminology familiarity, and the ability to multitask in a fast-paced environment. Eligible for potential signing bonus; on-site position with varied shifts.