Patient Access & Front Office Specialist

Wellstar Health Systems; Griffin (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Wellstar Health System in Georgia is seeking an administrative front office professional to greet patients, schedule appointments, and manage patient check-in/out. You will handle insurance verification, collect co-pays, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes strong communication, accuracy in processing paperwork, and teamwork within a physician practice setting.

Qualifications

• Computer skills and basic medical terminology; knowledge of coding is preferred.
• Experience with insurance filing and eligibility processes.
• Strong verbal and written communication skills in English.
• Ability to work in a team and maintain a positive attitude.
• Experience in a physician practice or health care setting is a plus.

Responsibilities

• Greet patients and guests in person or by phone, identifying self and practice.
• Answer calls, direct to the correct staff, take messages in the EHR, schedule visits.
• Communicate delays to patients and coordinate with clinical staff as needed.
• Register, check in, and schedule appointments; verify insurance eligibility.
• Collect co-pays and outstanding balances; balance daily cash and postings.
• Coordinate with the clinic for representatives, visitors, samples, and other requests.

Skills

Computer skills

Medical terminology

Coding CPT-4 ICD-9 HCPCS

Insurance filing knowledge

Verbal and written communication

English language proficiency

Team collaboration

Education

High School Diploma or GED

Tools

Experion EHR

Job description

Wellstar Health System in Georgia is seeking an administrative front office professional to greet patients, schedule appointments, and manage patient check-in/out. You will handle insurance verification, collect co-pays, and coordinate with clinical staff to ensure smooth patient flow.

The role emphasizes strong communication, accuracy in processing paperwork, and teamwork within a physician practice setting.