Patient Access & Front Office Specialist

Neighborhood Healthcare; Escondido (CA); Presencial; USD 32.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision plans

Vacation and holidays (2+ weeks)

403b retirement plan

Descripción de la vacante

Neighborhood Healthcare is seeking a Patient Services Representative to provide front office support, ensuring efficient patient access, scheduling coordination, and an excellent patient experience. You will manage calls, registrations, and appointment workflows in a fast-paced clinic environment.

Responsibilities include greeting patients, coordinating scheduling with providers, verifying demographics and insurance, processing payments when needed, and maintaining accurate electronic health

Formación

• High School Diploma or GED required.
• One year of customer service experience required; healthcare experience preferred.
• Experience with electronic medical records and multi-line phones preferred.
• Bilingual skills preferred depending on site needs.

Responsabilidades

• Serves as the first point of contact for patients, visitors, and calls.
• Greet and assist patients professionally and courteously.
• Schedule, reschedule, and confirm appointments in the scheduling system.
• Provide appointment reminders and visit prep instructions.
• Maintain accurate scheduling workflows and patient records.

Conocimientos

Clear communication

Leadership

Organizational skills

Confidentiality

Teamwork

Bilingual (preferred)

Educación

High School Diploma or GED

Herramientas

Electronic Medical Records (EMR)

Multi-line phone systems

Descripción del empleo

Neighborhood Healthcare is seeking a Patient Services Representative to provide front office support, ensuring efficient patient access, scheduling coordination, and an excellent patient experience. You will manage calls, registrations, and appointment workflows in a fast-paced clinic environment.

Responsibilities include greeting patients, coordinating scheduling with providers, verifying demographics and insurance, processing payments when needed, and maintaining accurate electronic health