Patient Access & Careflow Coordinator

humana; Pasadena (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana's CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

As the Patient Access Coordinator on-site, you verify eligibility, collect co-pays, and coordinate check-in/check-out while maintaining data quality and HIPAA compliance. You will collaborate across teams to streamline patient flow and protect clinic finances.

Qualifications

• Knowledge: Computer literacy
• Patient eligibility and benefits
• Use scheduling systems to improve staffing levels
• Handle patient concerns while maintaining partnership
• Follow defined workflows consistently
• Manage patient needs across scheduling and follow-up
• Manage time and tasks efficiently
• Handle incoming calls accurately and professionally
• Maintain accurate and complete records
• Work effectively across teams
• Abilities: Maintain accuracy and completeness across tasks
• Reliable, punctual, and compliant with PHI and cash handling
• Growth mindset and receptivity to coaching
• Knowledge: Escalation channels
• Protect patient identity
• Familiar with clinical operations
• Able to support patient registration
• Familiar with clinic visit types

Responsibilities

• Pre-visit prep: review schedule 24–48 hours ahead for missing docs, expirations, or insurance gaps.
• Digital intake: enable patient check-in via digital tools, ensuring demographics, consents, and Patient-Ready signals.
• Queue management: monitor waiting room and EMR queues; communicate delays clearly.
• POS collections: discuss financial responsibility and process payments with accuracy and daily reconciliation.
• Checkout & outreach: finalize visits, schedule follow-ups, and reach out for no-shows or preventive care.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Customer concerns

Workflow adherence

Scheduling & follow-up

Time management

Phone etiquette

Record keeping

Cross-team collaboration

PHI data integrity

Coaching receptivity

Escalation knowledge

Identity protection

Clinical operations familiarity

Patient registration support

Clinic visit types familiarity

Tools

Scheduling software

Job description

Humana's CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

As the Patient Access Coordinator on-site, you verify eligibility, collect co-pays, and coordinate check-in/check-out while maintaining data quality and HIPAA compliance. You will collaborate across teams to streamline patient flow and protect clinic finances.