Patient Access & Experience Specialist

humana; Sun City (AZ); Vor Ort; USD 39.000 - 49.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Zusammenfassung

CenterWell Senior Primary Care in Sun City, AZ, a Humana company, seeks a Front Office Healthcare Support to serve as Patient Access Coordinator onsite, guiding patients from check-in to checkout.

You will verify patient identity and insurance, manage front desk flow, handle POS collections, and schedule follow-ups, with emphasis on accuracy and compassionate customer service.

40 hours weekly; competitive benefits; eligible for bonus; join a care-driven team.

Qualifikationen

• Computer literacy and knowledge of patient eligibility.
• Ability to verify insurance coverage and collect copays.
• Experience with scheduling systems to optimize staffing.
• Effective communication and teamwork.

Aufgaben

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and “Patient-Ready” signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the “checkout” process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Kenntnisse

Computer literacy

Patient Eligibility

Scheduling Systems

Patient Concerns

Defined Workflows

Scheduling & Follow-up

Time Management

Phone Calls

Record Keeping

Cross-functional

Multitasking

Jobbeschreibung

CenterWell Senior Primary Care in Sun City, AZ, a Humana company, seeks a Front Office Healthcare Support to serve as Patient Access Coordinator onsite, guiding patients from check-in to checkout.

You will verify patient identity and insurance, manage front desk flow, handle POS collections, and schedule follow-ups, with emphasis on accuracy and compassionate customer service.

40 hours weekly; competitive benefits; eligible for bonus; join a care-driven team.