Patient Service Representative-Northwest

Kids for the Future; Buffalo (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

403b match

Health savings accounts

Continuing education opportunities

Paid time off

Job summary

Neighborhood Health Center seeks a patient service representative to support front desk and patient flow at the Northwest office in Buffalo. The role emphasizes kindness, accuracy, and teamwork while handling check-ins, insurance verification, and payments.

Primary duties include confirming appointments, updating patient data, collecting co-pays, and maintaining smooth daily operations across multiple sites as needed.

Qualifications

• High school diploma or equivalent.
• Able to read, write and speak the English language; Spanish is preferred.
• Able to learn new software and computer systems.
• Customer service skills with attention to detail.
• Kindness, resiliency and teamwork valued in daily work.
• Medical office/terminology knowledge is a plus; EHR knowledge preferred but not required.

Responsibilities

• Verifies patient information and makes corrections in the computer system.
• Confirms appointment times, locations, and providers during check-in.
• Communicates delays to the front desk lead.
• Assists in ensuring appointments are confirmed.
• Assists in open and closing procedures.
• Prints daily appointment schedules and front desk reports.
• Verifies insurance through epaces, heathenet, healthplex.
• Inputs insurance information including active/expired dates.
• Sends appropriate patient messages.
• Assists patients in filling out forms.
• Collects co-payments including sliding scale nominal fee.
• Adheres to cash handling policy.

Skills

Customer service

Attention to detail

English (reading/writing)

Spanish (preferred)

Software navigation

Teamwork

Resiliency

Kindness

Education

High school diploma

Tools

EHR systems

Job description

• Location 155 Lawn Avenue,Buffalo, NY, 14207,United States
• Base Pay $18.50 / Hour
• Employee Type Non-Exempt FT
• Required Degree High school
• Manage Others No

About the Role:

As a patient service representative, kindness and fairness are key as you use your customer service skills in patient interactions. You’ll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:

Verifies patient information and makes corrects in the computer system

Confirms appointment times, locations, and providers during check-in

Communicates delays to the front desk lead

Assists in ensuring appointments are confirmed

Assists in open and closing procedures

Prints daily appointment schedules and front desk reports

Verifies insurance through epaces, heathenet, healthplex

Inputs insurance information including active/expired dates

Sends appropriate patient messages

Assists patients in filling out forms

Collects co-payments including sliding scale nominal fee

Adheres to cash handling policy

You will be primarily based at our Northwest office, 155 Lawn Ave, Buffalo, and will also travel to other Neighborhood sites as needed.

What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind . These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood earned “finalist” distinction in the competition for four consecutive years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills:

High school diploma or equivalent

Able to read, write and speak the English language. A second language of Spanish is preferred

Able to learn new software and computer systems

Customer service skills, and attention to detail

Kindness: you treat each person with respect and compassion, valuing each person’s story

Resiliency: you see opportunities to innovate and find solutions when challenges arise

Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

Medical office experience or medical terminology knowledge preferred but not required

EHR knowledge preferred but not required

Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.

What We Offer:

Compensation: Starting rate $18.50 per hour.

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood:

Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.