Patient Access & Front Desk Specialist

Kettering Health; Vandalia (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Kettering Health in Vandalia, OH is seeking a Front Office Assistant to provide essential administrative support in a busy physician office. You will be the first point of contact for patients, handling calls, registrations, and front-desk tasks with discretion.

The role requires confidentiality, strong communication, and the ability to manage multiple tasks, including scheduling, billing, and chart preparation. This is a full-time, on-site position supporting patient care teams.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Answering, handling and screening incoming telephone calls; greeting and registering patients.
• Filing and preparing charts.
• Check-out functions, including review of encounter form data and collection of co-payments.
• Scheduling follow-up appointments; day-end reconciliation duties.

Skills

Communication skills

Customer service

Confidentiality

Computer literacy

Multitasking

Education

High School Diploma

Tools

EMR/EHR systems

MS Word/Email

Job description

Kettering Health in Vandalia, OH is seeking a Front Office Assistant to provide essential administrative support in a busy physician office. You will be the first point of contact for patients, handling calls, registrations, and front-desk tasks with discretion.

The role requires confidentiality, strong communication, and the ability to manage multiple tasks, including scheduling, billing, and chart preparation. This is a full-time, on-site position supporting patient care teams.