Patient Access & Front Desk Specialist

Kettering Health Network; Byron (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

Kettering Health is seeking a Front Office Assistant in Fairborn, OH, for a full-time, first-shift role. The position supports the practice by greeting patients, registering, handling calls, and processing payments, while maintaining confidentiality.

The successful candidate will have a high school diploma or equivalent, front office experience, and strong communication skills to interact with staff and the public. Previous EMR experience is a plus, with computer and email literacy essential.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Serve as first point of contact for the office (phone and in-person).
• Answer, screen, and route telephone calls; greet and register patients.
• File and prepare charts; perform check-out duties.
• Review encounter forms and collect co-payments.
• Schedule follow-up appointments; assist with day-end reconciliation.

Skills

Front office experience

Communication

Confidentiality

Patient/customer service

Word processing

Education

High School Diploma or equivalent

Tools

Word processing

Email

Job description

Kettering Health is seeking a Front Office Assistant in Fairborn, OH, for a full-time, first-shift role. The position supports the practice by greeting patients, registering, handling calls, and processing payments, while maintaining confidentiality.

The successful candidate will have a high school diploma or equivalent, front office experience, and strong communication skills to interact with staff and the public. Previous EMR experience is a plus, with computer and email literacy essential.