Medical Front Office Specialist – First Shift

Kettering Health; Fairborn (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health in Fairborn, OH, is seeking a Front Office Administrative Assistant for our physician office. The role involves being the first point of contact, greeting patients, handling calls, check-out duties, and co-pay collection in a fast-paced clinic setting.

Candidates should have a High School Diploma and front office experience, with strong communication, discretion, and computer skills to maintain patient confidentiality and ensure smooth daily operations.

Qualifications

• High School Diploma or equivalent.
• Front office experience or background in general office work.
• Must maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Serve as first point of contact for the office (phone and in-person).
• Answer, screen, and route calls; greet and register patients.
• Handle check-out duties including co-pay collection and encounter form review.
• Schedule follow-up appointments and perform day-end reconciliation tasks.

Skills

Communication

Customer service

Discretion

Interpersonal skills

Follow directions

Computer literacy

Education

High School Diploma or equivalent

Tools

EMR software

Word processing

Email

Job description

Kettering Health in Fairborn, OH, is seeking a Front Office Administrative Assistant for our physician office. The role involves being the first point of contact, greeting patients, handling calls, check-out duties, and co-pay collection in a fast-paced clinic setting.

Candidates should have a High School Diploma and front office experience, with strong communication, discretion, and computer skills to maintain patient confidentiality and ensure smooth daily operations.