Front Office Specialist - Primary Care

Kettering Health; Vandalia (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Kettering Health in Vandalia, OH is seeking a Front Office Assistant to provide essential administrative support in a busy physician office. You will be the first point of contact for patients, handling calls, registrations, and front-desk tasks with discretion.

The role requires confidentiality, strong communication, and the ability to manage multiple tasks, including scheduling, billing, and chart preparation. This is a full-time, on-site position supporting patient care teams.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Answering, handling and screening incoming telephone calls; greeting and registering patients.
• Filing and preparing charts.
• Check-out functions, including review of encounter form data and collection of co-payments.
• Scheduling follow-up appointments; day-end reconciliation duties.

Skills

Communication skills

Customer service

Confidentiality

Computer literacy

Multitasking

Education

High School Diploma

Tools

EMR/EHR systems

MS Word/Email

Job description

Job Details

Physician Office | Vandalia | Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.