Patient Access & Front Desk Specialist

Kettering Health Network; Vandalia (OH); On-site; USD 31,000 - 42,000; Full time

Job summary

Kettering Health Network is seeking a Front Desk Administrative Support professional in Vandalia, OH. This role serves as the first point of contact, greeting patients, answering calls, and registering visits in a fast-paced physician office setting.

Responsibilities include handling check-out tasks, collecting co-payments, scheduling follow-ups, and day-end reconciliation, while maintaining confidentiality and professionalism in interactions with patients and staff.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Provide administrative support throughout the practice and act as first point of contact (phone and in-person).
• Handle and screen incoming calls, greet and register patients, file and prepare charts.
• Perform check-out duties: review encounter forms, collect co-pays, schedule follow-up appointments, day-end reconciliation.

Skills

Front desk

Customer service

Medical terminology

Confidentiality

Communication

Education

High school diploma

Tools

EMR software

Job description

Kettering Health Network is seeking a Front Desk Administrative Support professional in Vandalia, OH. This role serves as the first point of contact, greeting patients, answering calls, and registering visits in a fast-paced physician office setting.

Responsibilities include handling check-out tasks, collecting co-payments, scheduling follow-ups, and day-end reconciliation, while maintaining confidentiality and professionalism in interactions with patients and staff.