Front Office Specialist - Primary Care

Kettering Health Network; Vandalia (OH); On-site; USD 31,000 - 42,000; Full time

Job summary

Kettering Health Network is seeking a Front Desk Administrative Support professional in Vandalia, OH. This role serves as the first point of contact, greeting patients, answering calls, and registering visits in a fast-paced physician office setting.

Responsibilities include handling check-out tasks, collecting co-payments, scheduling follow-ups, and day-end reconciliation, while maintaining confidentiality and professionalism in interactions with patients and staff.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Provide administrative support throughout the practice and act as first point of contact (phone and in-person).
• Handle and screen incoming calls, greet and register patients, file and prepare charts.
• Perform check-out duties: review encounter forms, collect co-pays, schedule follow-up appointments, day-end reconciliation.

Skills

Front desk

Customer service

Medical terminology

Confidentiality

Communication

Education

High school diploma

Tools

EMR software

Job description

Job Details

Physician Office | Vandalia | Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements:

• High School Diploma or equivalent.


• Previous front office experience or background in general office work.


• Must be able to maintain confidentiality/discretion.


• Must be patient, courteous, and tactful.


• Ability to communicate and relate well with office staff, ancillary departments and the public.


• Ability to follow direction, accept orders and perform repetitive tasks.


• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred


• Experience in electronic medical records preferred.


• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.