Patient-Centric Medical Front Office Specialist

Kettering Health Network; Springboro (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health Network seeks a Front Office Assistant for its Physician Office in Springboro. You will be the first point of contact, answering calls, greeting patients, and registering charts.

Daily tasks include filing, check-out duties, collecting co-pays, and scheduling follow-ups. The role requires a High School Diploma or equivalent, confidentiality, and strong communication with staff and patients.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Acts as the first point of contact for the office, answering calls and greeting patients.
• Gathers and registers patient information, files and prepares charts.
• Performs check-out duties, reviews encounter forms, and collects co-payments.
• Schedules follow-up appointments and performs day-end reconciliation tasks.

Skills

Front office experience

Confidentiality

Communication skills

Computer literacy

Education

High School Diploma or equivalent

Tools

Electronic medical records

Word processing

Email usage

Job description

Kettering Health Network seeks a Front Office Assistant for its Physician Office in Springboro. You will be the first point of contact, answering calls, greeting patients, and registering charts.

Daily tasks include filing, check-out duties, collecting co-pays, and scheduling follow-ups. The role requires a High School Diploma or equivalent, confidentiality, and strong communication with staff and patients.