Medical Front Desk Specialist – First Shift

Kettering Health Network; Ohio; On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health in Centerville is seeking a Front Office Clerk to provide administrative support across a physician practice. You will serve as the first point of contact, manage calls, greet patients, register them, and handle checkout tasks including co-pays and scheduling follow-ups.

The role requires a high school diploma or equivalent, confidentiality, courteous interaction, and strong computer literacy. Prior front office or general office experience is preferred.

Qualifications

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Responsibilities

• Provides administrative support throughout the practice and is the first point of contact for the office (phone and in person).
• Answers, screens and routes incoming telephone calls; greets and registers patients; files and prepares charts.
• Handles check-out duties, reviews encounter forms, collects co-payments and schedules follow-up appointments.
• Performs day-end reconciliation duties.

Skills

Customer service

Communication

Confidentiality

Front office experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Email

Job description

Kettering Health in Centerville is seeking a Front Office Clerk to provide administrative support across a physician practice. You will serve as the first point of contact, manage calls, greet patients, register them, and handle checkout tasks including co-pays and scheduling follow-ups.

The role requires a high school diploma or equivalent, confidentiality, courteous interaction, and strong computer literacy. Prior front office or general office experience is preferred.