Patient Access Concierge: Scheduling & Front Desk

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking an Access Associate for the Imaging Center - RGH. You will greet patients, perform check-in/check-out, and handle payments, serving as the first point of contact for patients and their families.

The role emphasizes customer service, clear communication, and basic computer skills to verify insurance and schedule appointments. This is a full-time daytime position with 40 hours per week.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Computer skills

Education

Two-year degree or equivalent

Job description

Rochester Regional Health in Rochester, NY is seeking an Access Associate for the Imaging Center - RGH. You will greet patients, perform check-in/check-out, and handle payments, serving as the first point of contact for patients and their families.

The role emphasizes customer service, clear communication, and basic computer skills to verify insurance and schedule appointments. This is a full-time daytime position with 40 hours per week.