Patient Access & Front Desk Specialist

AdventHealth; Sumterville (FL); On-site; USD 45,359,000 - 72,609,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental leave

Job summary

AdventHealth Middleton in Florida is seeking a Patient Access Clerk to join the Guest Services team. You will answer calls, register patients, verify demographics and insurance, and facilitate timely discharge while supporting clinicians and front-desk operations.

You will handle co-pays, explain patient portal usage, coordinate with clinical partners, and help maintain a safe, welcoming environment. A HS diploma is required; an Associate degree or CHAA preferred; compensation posted as hourly

Qualifications

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]
• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]
• Certified Healthcare Access Associate (CHAA) [Preferred]

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Skills

Customer service

Medical terminology

Phone etiquette

Data entry

Education

Associate or higher in health services administration or related field

High School diploma or equivalent

Tools

None

Job description

AdventHealth Middleton in Florida is seeking a Patient Access Clerk to join the Guest Services team. You will answer calls, register patients, verify demographics and insurance, and facilitate timely discharge while supporting clinicians and front-desk operations.

You will handle co-pays, explain patient portal usage, coordinate with clinical partners, and help maintain a safe, welcoming environment. A HS diploma is required; an Associate degree or CHAA preferred; compensation posted as hourly