Front Office Receptionist (Middleton)

AdventHealth; The Villages (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Day One Benefits

PTO from Day One

403(b) Retirement Plan

Parental Leave 4 weeks

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Middleton, FL is seeking a Patient Access Representative to welcome patients, verify insurance, collect demographics, and register for services to ensure accurate, efficient check-in and billing processes.

You will collaborate with clinical teams, educate patients about test locations and portal use, and manage co-pays while maintaining a compliant, patient-focused environment.

Qualifications

• Experience in welcoming patients and collecting demographics
• Experience with insurance and billing data entry
• Ability to verify eligibility and benefits
• Experience in patient check-in and appointment scheduling

Responsibilities

• Answer incoming calls and direct inquiries to appropriate teams
• Welcome patients and enter demographics, insurance, and billing data
• Register patients for services and ensure accurate information for discharge and reimbursement
• Maintain communication with clinical partners to support patient access and operations
• Provide patient education about test locations and patient portal use
• Request co-pays and outstanding balances at check-in

Skills

Customer service

Medical terminology

Billing

Charge entry

Payments collection

Phone handling

CHAA (preferred)

Education

Associate degree or higher in health services administration

High School graduate

Tools

EMR systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

2256 Alder Ave

City:

Middleton

State:

Florida

Postal Code:

34762

Job Description:

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education:

• Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• High School Grad or Equivalent Required
• Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred]
• Prior collections experience. [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Please click the link below to view work requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.