Patient Access & Front Desk Specialist

Southern West Virginia Health System; South Charleston (WV); On-site; USD 34,000 - 48,000; Full time

Job summary

Southern WV Health System in South Charleston, WV is seeking a Patient Services Representative to greet and register patients, answer incoming calls, and support front desk operations.

This full-time, on-site role requires strong customer service, communication, organization, and teamwork. Responsibilities include cash handling, data entry, scheduling, medical records and intakes, and assisting in training new staff.

Qualifications

• High school diploma or equivalent.
• At least 1 year receptionist/office experience.
• Strong customer service and communication skills.

Responsibilities

• Answers a multiline switchboard, distributes calls, takes messages, and routes inquiries.
• Registers patients.
• Greets visitors and assists with their needs.
• Coordinates front desk activities to ensure smooth operation.
• Manages intercom and building communications.
• Assists with appointment checks.
• Handles cash payments and issues receipts.
• Performs routine data entry.
• Supports lobby safety and wellbeing.
• Submits documents accurately and on time.
• Assists in training new staff.
• Crosstrained tasks: medical records, intakes, scheduling.
• Acts as float, covering sites as needed.
• Operates standard office equipment.
• Performs other duties as assigned.

Skills

Customer Service

Communication (verbal)

Organization

Collaboration

Teamwork

Computer Skills

Education

High school diploma

Job description

Southern WV Health System in South Charleston, WV is seeking a Patient Services Representative to greet and register patients, answer incoming calls, and support front desk operations.

This full-time, on-site role requires strong customer service, communication, organization, and teamwork. Responsibilities include cash handling, data entry, scheduling, medical records and intakes, and assisting in training new staff.