Patient Services Representative

Southern West Virginia Health System; Hamlin (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern West Virginia Health System is seeking a Patient Service Representative to greet and register patients, answer incoming calls, and support front desk operations.

This full-time role requires strong customer service, organization, and teamwork to ensure smooth patient flow and accurate data entry in a healthcare setting.

Qualifications

• High school diploma or equivalent.
• At least 1 year of receptionist/office experience.

Responsibilities

• Answers a multiline switchboard and directs calls, takes messages, or refers as needed.
• Registers patients.
• Greets the public and assists with their needs at the front desk.
• Coordinates front desk activities with other staff for smooth operation.
• Manages intercom and building communications; handles transfers.
• Assists in checking appointments and processes payments.
• Performs routine data entry and basic records tasks.
• Supports safety and patient wellbeing in lobby areas.
• Submits documentation in a timely manner and assists training of new staff.
• Covers other duties as needed and may float between sites.

Skills

Customer Service

Communication

Organization

Collaboration

Teamwork

Computer Skills

Education

High school diploma or equivalent

1 year receptionist/office experience

Job description

Patient Services Position Available!

Type: Full Time

Hours: Tuesday - Saturday 9:00Am - 6:00PM

Southern WV Health System is looking for someone who wants to become part of a supportive, positive workplace where your contributions truly matter. We provide competitive pay and an exceptional benefits package, including vacation time, sick leave, paid holidays, medical, dental, vision, life, accident insurance and more, plus a 403(b) retirement plan with a 3% employer match after your first year of full-time employment.

Job Statement/Summary

The Patient Service Representative supports the delivery of patient care by greeting and registering patients and answering incoming phone calls.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION

• Answers a multiline switchboard and properly distributes calls, takes messages or handles the call appropriately by identifying needs, resolving matters, or making referrals.
• Registers patients.
• Greets members of the public when they enter buildings and assist them in addressing their needs.
• Coordinates activities in the front desk area with other employees to ensure a smooth operation.
• Coordinates the building’s communications such as the use of the intercom system and transfers.
• Assists in checking appointments.
• Accepts cash payments from clients and writes receipts.
• Performs routine data entry.
• Helps to ensure that the safety, health, and wellbeing of clients while they are in the lobby area.
• Submits documentation in a timely and accurate manner.
• Supports the training of new employees in the department.
• Performs functions they are crosstrained on, including medical records, intakes, and scheduling.
• Acts as a float, traveling from sitetosite to help with coverage when needed.
• Operates normal office equipment such as computers, fax machines, and copiers.
• Performs other duties as assigned.

JOB REQUIREMENTS AND PREFERRED QUALIFICATIONS

Competencies

• Customer Service
• Communication (verbal)
• Organization
• Collaboration
• Teamwork
• Computer Skills

Education (level and type) and Related Work Experience

Candidates will have a high school diploma (or equivalent) and one year of experience as a receptionist or related position in an office environment.