Patient Registration & Front Desk Specialist

Charleston Area Medical Center; Elkins (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

Charleston Area Medical Center in Elkins, WV seeks a Registration Representative to warmly greet patients and visitors, accurately complete the full registration process, and support daily clinic operations for smooth patient flow and billing.

The role emphasizes excellent customer service, organization, and teamwork. Educational requirement is a High School Diploma or GED, with BLS certification to be obtained during probation; prior customer service experience preferred.

Qualifications

• High School Diploma or GED required.
• BLS certification must be obtained during probation.
• Prior customer service experience preferred.
• Strong organizational and communication skills.

Responsibilities

• Scheduling & coordination: obtain/verify patient demographics, insurance and financial info.
• Schedule, reschedule, and cancel appointments; follow up on missed appointments.
• Prepare packets/forms and provide explanations as needed.
• Verify insurance eligibility and obtain authorizations when applicable.
• Support front-end financial processes including co-pay collection and deposits.

Skills

Org & time mgmt

Attention to detail

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Charleston Area Medical Center in Elkins, WV seeks a Registration Representative to warmly greet patients and visitors, accurately complete the full registration process, and support daily clinic operations for smooth patient flow and billing.

The role emphasizes excellent customer service, organization, and teamwork. Educational requirement is a High School Diploma or GED, with BLS certification to be obtained during probation; prior customer service experience preferred.