Patient Services Representative

Southern West Virginia Health System; South Charleston (WV); On-site; USD 34,000 - 48,000; Full time

Job summary

Southern WV Health System in South Charleston, WV is seeking a Patient Services Representative to greet and register patients, answer incoming calls, and support front desk operations.

This full-time, on-site role requires strong customer service, communication, organization, and teamwork. Responsibilities include cash handling, data entry, scheduling, medical records and intakes, and assisting in training new staff.

Qualifications

• High school diploma or equivalent.
• At least 1 year receptionist/office experience.
• Strong customer service and communication skills.

Responsibilities

• Answers a multiline switchboard, distributes calls, takes messages, and routes inquiries.
• Registers patients.
• Greets visitors and assists with their needs.
• Coordinates front desk activities to ensure smooth operation.
• Manages intercom and building communications.
• Assists with appointment checks.
• Handles cash payments and issues receipts.
• Performs routine data entry.
• Supports lobby safety and wellbeing.
• Submits documents accurately and on time.
• Assists in training new staff.
• Crosstrained tasks: medical records, intakes, scheduling.
• Acts as float, covering sites as needed.
• Operates standard office equipment.
• Performs other duties as assigned.

Skills

Customer Service

Communication (verbal)

Organization

Collaboration

Teamwork

Computer Skills

Education

High school diploma

Job description

Patient Services Representative Position Open!

Location: Sand Plant Road, South Charleston, WV

Patient Services Representative Position Open!

Location: Sand Plant Road, South Charleston, WV

Type: Full Time

Hours: M-F 8:00 AM -5:00 PM

Southern WV Health System is looking for someone who wants to become part of a supportive, positive workplace where your contributions truly matter. We provide competitive pay and an exceptional benefits package, including vacation time, sick leave, paid holidays, medical, dental, vision, life, accident insurance and more, plus a 403(b) retirement plan with a 3% employer match after your first year of full-time employment.

Job Statement/Summary

The Patient Service Representative supports the delivery of patient care by greeting and registering patients and answering incoming phone calls.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES OF THE POSITION

• Answers a multiline switchboard and properly distributes calls, takes messages or handles the call appropriately by identifying needs, resolving matters, or making referrals.
• Registers patients.
• Greets members of the public when they enter buildings and assist them in addressing their needs.
• Coordinates activities in the front desk area with other employees to ensure a smooth operation.
• Coordinates the building’s communications such as the use of the intercom system and transfers.
• Assists in checking appointments.
• Accepts cash payments from clients and writes receipts.
• Performs routine data entry.
• Helps to ensure that the safety, health, and wellbeing of clients while they are in the lobby area.
• Submits documentation in a timely and accurate manner.
• Supports the training of new employees in the department.
• Performs functions they are crosstrained on, including medical records, intakes, and scheduling.
• Acts as a float, traveling from sitetosite to help with coverage when needed.
• Operates normal office equipment such as computers, fax machines, and copiers.
• Performs other duties as assigned.

JOB REQUIREMENTS AND PREFERRED QUALIFICATIONS

Competencies

• Customer Service
• Communication (verbal)
• Organization
• Collaboration
• Teamwork
• Computer Skills

Education (level and type) and Related Work Experience

Candidates will have a high school diploma (or equivalent) and one year of experience as a receptionist or related position in an office environment.