Patient Service Representative - Redondo Beach

UCLA Health; Redondo Beach (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Venice Family Clinic is seeking a Patient Service Representative to provide front desk support, register patients, and coordinate appointments. The role focuses on delivering excellent customer service in a fast-paced healthcare environment near the Westside of Los Angeles.

You will handle check-in/out, insurance information, and daily cash handling while using EHR/EDR systems. Applicants should have allied healthcare reception experience and strong communication skills.

Qualifications

• Experience in front office reception in allied healthcare.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize workload to optimize efficiency.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and interpersonal skills to interact with diverse backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations.
• Working knowledge of Microsoft Office and EHR/EDR systems.

Responsibilities

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and triages calls.
• Scans and uploads records to the electronic health record, sorts and distributes mail and faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Skills

Front desk

Allied healthcare

Medical terminology

Multi-tasking

Medical records release

Communication skills

Problem solving

Customer service

Microsoft Office

EHR/EDR

Tools

Microsoft Office

EHR/EDR

Job description

Work Schedule

Monday, Wednesday and Friday from 8:00am-5:00pm, Tuesday from 7:30am-4:30pm, and Thursday from 8:30am-5:30pm; may include occasional Saturday shifts

Salary Range: $27.74 - 39.36 Hourly

Employment Type

Duration

Indefinite

Primary Duties and Responsibilities

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need regardless of their ability to pay or personal circumstance. The organization has more than 500 staff who serve 45,000 people with compassion, dignity and respect across the Westside of Los Angeles, Inglewood, the South Bay and everywhere in between. We have a network of clinics, Early Head Start centers and mobile clinics plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

The patient service rep at the front desk:

• Provides customer service oriented administrative support to patients, staff, and clinicians.
• Completes patient registration, including demographics and payer/insurance information.
• Schedules and coordinates new and follow up patient appointments and cancellations.
• Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
• Collects insurance cards, payments, and balances daily cash drawers.
• Answers phones and appropriately triage calls.
• Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
• Processes tasks in the EHR system daily.
• Provides additional backup administrative support as assigned.

Salary Range: $27.74 - $39.36 Hourly

Job Qualifications

Required:

• Demonstrated work experience in front office reception in an allied healthcare setting.
• Knowledge of dental/medical terminology.
• Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
• Knowledge of policies and procedures regarding release of medical records.
• Strong verbal, written and social communication skills and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
• Excellent problem solving and conflict resolution skills.
• Take initiative in providing excellent customer service to patients.
• Ability to stay composed when confronted by difficult patients or situations and respond professionally.
• Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.