Patient Access & Front Desk Specialist

Memorial Healthcare; Owosso (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Memorial Healthcare in Owosso, MI seeks a friendly receptionist/medical office assistant to manage patient check-in/out, schedule follow-ups, handle referrals, and process financial transactions.

Under supervision of Practice Manager, you will maintain accurate demographics, verify insurance, ensure proper authorizations, and support daily office workflows while upholding patient-centered care. This role requires clear communication and teamwork in a fast-paced clinical setting.

Qualifications

• High School Diploma or equivalent is required.
• Current Basic Life Support certification required upon hire or at orientation.
• Experience in a Medical Provider office as a receptionist or medical assistant with administrative responsibilities preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Open office, unlock doors and power on equipment.
• Answer phones promptly and route messages within 30 minutes.
• Check patient-in/out, update demographics and insurance changes in the EMR.
• Verify insurance authorization and obtain signatures as needed.
• Balance daily transactions and manage office supplies.
• Maintain waiting room cleanliness and assist patients with appointments.

Skills

Verbal communication

Written communication

Adaptability

Office operations

Team collaboration

Interpersonal skills

Reading documents

Education

High School diploma or equivalent

Current Basic Life Support certification

Tools

Office equipment

Job description

Memorial Healthcare in Owosso, MI seeks a friendly receptionist/medical office assistant to manage patient check-in/out, schedule follow-ups, handle referrals, and process financial transactions.

Under supervision of Practice Manager, you will maintain accurate demographics, verify insurance, ensure proper authorizations, and support daily office workflows while upholding patient-centered care. This role requires clear communication and teamwork in a fast-paced clinical setting.