Patient Access & Front Desk Specialist

Jobtome

Hilliard (OH)

On-site

USD 22,000 - 40,000

Full time

11 days ago

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Job summary

UnitedHealth Group is seeking a Patient Services Representative in Ohio. Work in a collaborative office environment, handling patient intake, scheduling, and front-desk duties in a Primary Care department. The role includes handling co-pays, insurance verification, and medical record management with a daytime schedule.

Location: 3823 Trueman Court, Hillard, OH. Schedule: Mon-Thu 7:45am-5pm, Fri 7:45am-3pm EST. The role offers benefits and a comprehensive package.

Qualifications

High School Diploma or GED required.
At least 1 year of experience in healthcare or customer service.
Preferred: 1+ years in medical front office (scheduling, check-in/out, insurance verification, co-pays, medical records).
Experience with medical insurance preferred.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Knowledge of EMR software and medical terminology.

Responsibilities

Greet patients as they arrive and manage wait time.
Assist patients with intake processes including copying required documents.
Collect co-payments, co-insurance and deductibles and issues receipts.
Manage cashier box and daily deposits according to company policies.
Process walk-in patients and visitors.
Answer phones and schedule appointments.
Manage medical records (maintains, files/scans, prepares for schedule).
Ensure all correspondence is scanned and/or filed in timely manner.
Process requests for medical records release and maintain appropriate logs, etc.
Perform all other related duties as assigned.