Patient Services Specialist: Front Desk & Medical Records

UnitedHealth Group; Grove City (OH); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Patient Services Representative to join our Primary Care team in Grove City, OH. You will work in a collaborative office environment, greeting patients, handling intake, collecting payments, and scheduling appointments while maintaining medical records and supporting a smooth front-office flow.

The role requires a high school diploma and 1+ years in healthcare or customer service.

Qualifications

• 1+ years in a healthcare or customer service-related field.
• Knowledge of medical terminology.
• Strong communication and teamwork skills.

Responsibilities

• Greet patients and manage wait times.
• Assist with intake and document copying.
• Collect co-pays and process receipts.
• Manage cashier box and daily deposits per policy.
• Handle walk-ins and visitors.
• Answer phones and schedule appointments.
• Maintain medical records and scans.
• Ensure timely filing and scanning of correspondence.
• Process requests for medical records release.

Skills

Healthcare experience

Customer service

Medical terminology

Education

High School Diploma/GED

Tools

Microsoft Office

EMR software

Job description

UnitedHealth Group is seeking a Patient Services Representative to join our Primary Care team in Grove City, OH. You will work in a collaborative office environment, greeting patients, handling intake, collecting payments, and scheduling appointments while maintaining medical records and supporting a smooth front-office flow.

The role requires a high school diploma and 1+ years in healthcare or customer service.