Patient Services Specialist - Front Desk & Scheduling

UnitedHealth Group; Gahanna (OH); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Patient Services Representative to join a collaborative office environment in Gahanna, OH. You will greet patients, handle intake, collect payments, schedule appointments, and manage medical records with attention to accuracy and HIPAA compliance.

Typically Monday–Friday, 8am–5pm EST, with a focus on delivering compassionate patient service and efficient front-desk operations. Experience in healthcare and proficiency with Microsoft Office are preferred.

Qualifications

• 1+ years of administrative experience in a healthcare setting.

Responsibilities

• Greet patients as they arrive and manage wait time.
• Assist patients with intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issues receipts.
• Manage cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Scheduling and rescheduling appointments.
• Manage medical records (maintains, files/scans, prepares for schedule).
• Ensure all correspondence is scanned and/or filed in timely manner.
• Process requests for medical records release and maintain appropriate logs.

Skills

Administrative experience

Healthcare setting experience

Microsoft Office

Medical terminology

Education

High School Diploma/GED

Tools

EPIC software

Microsoft Office

Job description

UnitedHealth Group is seeking a Patient Services Representative to join a collaborative office environment in Gahanna, OH. You will greet patients, handle intake, collect payments, schedule appointments, and manage medical records with attention to accuracy and HIPAA compliance.

Typically Monday–Friday, 8am–5pm EST, with a focus on delivering compassionate patient service and efficient front-desk operations. Experience in healthcare and proficiency with Microsoft Office are preferred.