Patient Services Representative

Jobtome; Hilliard (OH); Sur place; USD 22 000 - 40 000; Plein temps

Résumé du poste

UnitedHealth Group is seeking a Patient Services Representative in Ohio. Work in a collaborative office environment, handling patient intake, scheduling, and front-desk duties in a Primary Care department. The role includes handling co-pays, insurance verification, and medical record management with a daytime schedule.

Location: 3823 Trueman Court, Hillard, OH. Schedule: Mon-Thu 7:45am-5pm, Fri 7:45am-3pm EST. The role offers benefits and a comprehensive package.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in healthcare or customer service.
• Preferred: 1+ years in medical front office (scheduling, check-in/out, insurance verification, co-pays, medical records).
• Experience with medical insurance preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Knowledge of EMR software and medical terminology.

Responsabilités

• Greet patients as they arrive and manage wait time.
• Assist patients with intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issues receipts.
• Manage cashier box and daily deposits according to company policies.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Manage medical records (maintains, files/scans, prepares for schedule).
• Ensure all correspondence is scanned and/or filed in timely manner.
• Process requests for medical records release and maintain appropriate logs, etc.
• Perform all other related duties as assigned.

Connaissances

Customer service

Healthcare knowledge

Medical terminology

MS Office

EMR software

Formation

High School Diploma or GED

Outils

MS Office Suite

EMR software

Description du poste

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Patient Services Representative, you will be working in a collaborative office environment alongside other medical professionals. Location : 3823 Trueman Court, Hillard, OH. Schedule : Monday-Thursday, 7:45am-5pm, Friday, 7:45am-3pm EST. Department: Primary Care

Primary Responsibilities

• Greet patients as they arrive and manage wait time
• Assist patients with intake processes including copying required documents
• Collect co-payments, co-insurance and deductibles and issues receipts
• Manage cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Answer phones and schedule appointments
• Manage medical records (maintains, files/scans, prepares for schedule)
• Ensure all correspondence is scanned and/or filed in timely manner
• Process requests for medical records release and maintain appropriate logs, etc.
• Perform all other related duties as assigned

Some of our offerings include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications

• High School Diploma/GED
• 1+ years of experience in a healthcare or customer service-related field

Preferred Qualifications

• 1+ years working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Experience working with medical insurance
• Advanced level of proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
• Knowledge of EMR software
• Knowledge of medical terminology

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED