Patient Access & Front Desk Specialist

Cone Health; Greensboro (NC); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

Cone Health in Greensboro, NC seeks a Patient Access Advocate to be the first contact in our front office, creating a welcoming environment and ensuring all pre- and post-appointment tasks are completed accurately.

You will assist patients with registration, verify demographics and insurance, collect co-pays, handle calls and emails, and provide clerical support to help maintain smooth scheduling and patient flow.

Qualifications

• High School Diploma or equivalent.
• Certified medical office training course (preferred).
• 6 months medical office experience or customer service (preferred).

Responsabilités

• Assist patients through registration verifying demographics and insurance information for payment processing and billing.
• Process co-pays and payments; review records for bad debt.
• Adhere to No Surprises Act.
• Maintain cash drawer and prepare daily deposits; close procedures.
• Follow scheduling guidelines for a single clinic.
• Process referrals and testing appointments.
• Handle calls, messages, voicemail and email; coordinate follow-up.
• Obtain pre-certification as needed and notify coordinator for follow up.
• Create a positive guest experience through Steps of Service protocols.
• Provide general clerical support: paperwork, medical records, faxes, scans, filing, mail new patient packets, contact new patients the day before appointment.
• Adhere to no-show policy; send letters/documents for no-shows.
• Perform other duties as assigned.

Connaissances

Customer service

Administrative

Communication

Formation

High School Diploma or equivalent

Medical office training course (preferred)

Description du poste

Cone Health in Greensboro, NC seeks a Patient Access Advocate to be the first contact in our front office, creating a welcoming environment and ensuring all pre- and post-appointment tasks are completed accurately.

You will assist patients with registration, verify demographics and insurance, collect co-pays, handle calls and emails, and provide clerical support to help maintain smooth scheduling and patient flow.