PRN Patient Access Advocate II — Front Desk & Insurance

Cone Health Medical Group; Greensboro (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Cone Health Medical Group in Greensboro, NC seeks a Patient Access Advocate II for PRN coverage at Urgent Care locations. The role supports front office operations, insurance verification, referral management, and patient scheduling with flexible location assignments.

You will assist with patient registration, verify demographics and insurance, collect co-pays, and train new staff on workflows. A high school diploma and 1 year of medical clerical experience are required; EPIC Cadence/Prelude

Qualifications

• Must have at least 1 year of clerical experience in a medical setting.
• Proficient in EPIC Cadence/Prelude.
• Strong customer service and communication skills.

Responsibilities

• Assist patients through registration and verify demographics and insurance information.
• Assist new employees with registration workflows.
• Collect and post co-pays, process payments, and review records for bad debt.
• Adhere to No Surprise Act.
• Maintain cash drawer and prepare daily deposits.
• Schedule appointments and coordinate referrals and testing.
• Handle calls, messages, and emails; follow up as needed.
• Manage referrals and obtain pre-certification as needed.
• Create a positive guest experience and deescalate issues.
• Train new staff on clerical duties; ensure timely delivery of new patient information.
• Mail new patient packets and contact patients before appointments.
• Adhere to no-show policy and document accordingly.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Certified medical office training (preferred)

Tools

EPIC Cadence/Prelude

Job description

Cone Health Medical Group in Greensboro, NC seeks a Patient Access Advocate II for PRN coverage at Urgent Care locations. The role supports front office operations, insurance verification, referral management, and patient scheduling with flexible location assignments.

You will assist with patient registration, verify demographics and insurance, collect co-pays, and train new staff on workflows. A high school diploma and 1 year of medical clerical experience are required; EPIC Cadence/Prelude