GI Front Desk & Patient Access Specialist

Cone Health; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cone Health is seeking a Patient Access Advocate to be the first point of contact in the front office, ensuring a welcoming environment and accurate completion of pre- and post-appointment tasks. This role handles registration, insurance verification, payments, scheduling, and patient communications with attention to service standards.

The ideal candidate will have a High School Diploma or equivalent, with preferred medical office training or 6 months of relevant experience.

Qualifications

• Required: High School Diploma or equivalent.
• Preferred: Graduate of a certified medical office training course.
• Preferred: Customer service or administrative experience in a medical office (6 months).

Responsibilities

• Assist patients through registration and verify demographics and insurance for billing accuracy.
• Collect and post co-pays and process payments.
• Adhere to No Surprise Act requirements.
• Maintain cash drawer and prepare daily deposits.
• Schedule and manage single-clinic workflows.
• Return referrals and testing appointments.
• Handle calls, voicemails, and emails and coordinate follow-ups.
• Notify pre-certification as needed.
• Provide clerical support including patient packets and records.
• Enforce no-show policy and send letters/docs for no-shows.

Skills

Customer service

Administrative support

Medical office experience

Education

High School Diploma or equivalent

Certified medical office training course

Job description

Cone Health is seeking a Patient Access Advocate to be the first point of contact in the front office, ensuring a welcoming environment and accurate completion of pre- and post-appointment tasks. This role handles registration, insurance verification, payments, scheduling, and patient communications with attention to service standards.

The ideal candidate will have a High School Diploma or equivalent, with preferred medical office training or 6 months of relevant experience.