Patient Access & Front Desk Specialist

Saint Agnes Medical Center; Fresno (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saint Agnes Medical Center in Fresno, CA is seeking a Front Office Representative to support patient access, improve service, and maintain efficient clinic operations. You will handle call volumes, appointment scheduling, patient check-in/check-out, and insurance verification, acting as the first point of contact for patients and staff.

Reporting to the Practice Manager, you will collaborate with clinical and service teams, maintain accuracy in patient records, and ensure courteous, professional

Qualifications

• High school diploma or equivalent is required.
• Two years of prior front office experience in healthcare preferred.
• Current CPR card (AHA Healthcare Provider) is required.
• Strong attention to detail and ability to multi-task.
• Proficiency with medical terminology and office software is required.

Responsibilities

• Manage call volumes and appointment scheduling to keep the front desk running smoothly.
• Check-in and check-out patients with accuracy and empathy.
• Verify insurance information and collect required data for billing.
• Respond to patient inquiries and route to appropriate staff.
• Provide excellent customer service and support to healthcare teams.

Skills

Customer service

Multi-tasking

Computer skills

Attention to detail

Medical terminology awareness

Phone & in-person communication

Education

High school diploma or equivalent

Tools

Fax machines

Copiers

Medical software systems

Job description

Saint Agnes Medical Center in Fresno, CA is seeking a Front Office Representative to support patient access, improve service, and maintain efficient clinic operations. You will handle call volumes, appointment scheduling, patient check-in/check-out, and insurance verification, acting as the first point of contact for patients and staff.

Reporting to the Practice Manager, you will collaborate with clinical and service teams, maintain accuracy in patient records, and ensure courteous, professional