Patient Access & Front Desk Specialist

Trinity Health; Fresno (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Trinity Health in Fresno, CA is seeking a Front Office Representative to support patient access, improve customer service, and maintain efficient clinic operations.

You will handle phone and in-person inquiries, schedule appointments, verify insurance, and process check-in/check-out with accuracy and empathy. The role serves as the first point of contact and embodies the organization’s core values in all patient interactions.

Qualifications

• Must have a high school diploma or equivalent.
• Two years of front office/receptionist experience preferred.
• Current AHA Healthcare Provider CPR card required.
• Detail-oriented with ability to multi-task and adapt.
• Strong computer skills with experience in medical systems.
• Knowledge of medical terminology preferred.

Responsibilities

• Manage call volumes and patient inquiries.
• Schedule appointments and coordinate patient flow.
• Verify insurance information and eligibility.
• Register patients and process check-in/check-out.
• Work collaboratively with clinical and service staff to support patient services.

Skills

Attention to detail

Multi-tasking

Flexibility

Teamwork

Medical terminology

Education

High school diploma or equivalent

Tools

Medical software systems

Job description

Trinity Health in Fresno, CA is seeking a Front Office Representative to support patient access, improve customer service, and maintain efficient clinic operations.

You will handle phone and in-person inquiries, schedule appointments, verify insurance, and process check-in/check-out with accuracy and empathy. The role serves as the first point of contact and embodies the organization’s core values in all patient interactions.