Patient Access & Front Desk Specialist

Northwesternmedicine; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support patient flow within our care teams. You will check patients in and out, verify identities and insurance details, and assist with registrations and consents.

You’ll handle payments, post charges, and help maintain a welcoming, organized front desk environment. The role emphasizes exceptional customer service, accurate data entry, and effective communication with patients and guests across clinic settings.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years of customer service experience.
• Bachelor's degree (preferred).
• Working knowledge of medical terminology (preferred).
• Bilingual (preferred).

Responsibilities

• Greets patients and guests, confirms identity and visit details.
• Checks in and out of appointments as directed.
• Updates patient demographics and insurance information.
• Completes patient registration when needed.
• Obtains patient consents/authorizations.
• Collects co-pays and payments; posts them and reconciles daily.
• Keeps waiting area clean and informs about delays or changes.
• Schedules and re-schedules appointments as needed.
• May float to other clinics as required.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to support patient flow within our care teams. You will check patients in and out, verify identities and insurance details, and assist with registrations and consents.

You’ll handle payments, post charges, and help maintain a welcoming, organized front desk environment. The role emphasizes exceptional customer service, accurate data entry, and effective communication with patients and guests across clinic settings.