Patient Access & Front Desk Specialist

Neighborhood Health Center of WNY, Inc.; Buffalo (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, life, and supplement

403b match

Health savings accounts with employer

Wellbeing programs

Continuing education opportunities

Generous paid time off

Holidays

Job summary

Neighborhood Health Center is seeking a Patient Service Representative to greet patients, check in, verify insurance, schedule changes, and collect co-payments. Based at the Mattina location in Buffalo with travel to other Neighborhood sites as needed.

You will use strong customer service skills, collaborate with team members, and maintain accuracy in patient information while supporting smooth daily operations and patient satisfaction.

Qualifications

• High school diploma or equivalent required.
• Able to read, write, and speak English; Spanish preferred.
• Able to learn new software and computer systems; attention to detail required.
• Customer service skills and team orientation; kindness and empathy emphasized.

Responsibilities

• Greet patients and check-in upon arrival.
• Verify patient information and update in computer system.
• Confirm appointment times, locations, and providers.
• Collect co-payments and adhere to cash handling policy.
• Assist in open/close procedures and print daily reports.
• Verify insurance information and process changes as needed.
• Communicate delays to front desk; ensure appointments are confirmed.

Skills

Customer service

Attention to detail

English literacy

Medical office experience

EHR knowledge

Teamwork

Resiliency

Kindness

Learn new software

Shift flexibility

Education

High school diploma or equivalent

Job description

Neighborhood Health Center is seeking a Patient Service Representative to greet patients, check in, verify insurance, schedule changes, and collect co-payments. Based at the Mattina location in Buffalo with travel to other Neighborhood sites as needed.

You will use strong customer service skills, collaborate with team members, and maintain accuracy in patient information while supporting smooth daily operations and patient satisfaction.