Patient Access & Front Desk Specialist

Novant Health; Bolivia (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Novant Health is seeking a Front Desk/Medical Office Administrative Assistant to welcome patients, verify demographics and insurance, schedule appointments, and maintain accurate records. In this role you will use EPIC to post charges, collect payments, and support HIPAA compliance while delivering friendly, professional service in a fast-paced clinic.

The position requires a high school diploma and one year of clerical medical office experience, with strong organizational and communication

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling.
• Excellent verbal communication; ability to handle changing priorities.
• Strong organizational, problem solving and critical thinking skills; maintain confidentiality.
• Ability to interact with diverse cultures and levels of authority; teamwork.
• Initiative and reliability; familiarity with coding requirements and billing for practice specialties.

Responsibilities

• Greet patients and provide excellent customer service.
• Check patients in and out for appointments.
• Verify patient demographics, insurance, and eligibility.
• Schedule, reschedule, and cancel appointments.
• Answer phones and respond to patient questions.
• Collect copays, deductibles, and other payments.
• Register new patients and update medical records.
• Process forms, records requests, and other administrative paperwork.
• Maintain confidentiality and HIPAA compliance.
• Manage front desk, waiting area, and daily patient flow.
• Resolve patient concerns professionally and escalate issues as needed.
• Perform additional administrative duties to support clinic operations.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

EPIC knowledge

Billing knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health is seeking a Front Desk/Medical Office Administrative Assistant to welcome patients, verify demographics and insurance, schedule appointments, and maintain accurate records. In this role you will use EPIC to post charges, collect payments, and support HIPAA compliance while delivering friendly, professional service in a fast-paced clinic.

The position requires a high school diploma and one year of clerical medical office experience, with strong organizational and communication