Patient Services Coordinator III

Novant Health; Bolivia (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Novant Health is seeking a Front Desk/Medical Office Administrative Assistant to welcome patients, verify demographics and insurance, schedule appointments, and maintain accurate records. In this role you will use EPIC to post charges, collect payments, and support HIPAA compliance while delivering friendly, professional service in a fast-paced clinic.

The position requires a high school diploma and one year of clerical medical office experience, with strong organizational and communication

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling.
• Excellent verbal communication; ability to handle changing priorities.
• Strong organizational, problem solving and critical thinking skills; maintain confidentiality.
• Ability to interact with diverse cultures and levels of authority; teamwork.
• Initiative and reliability; familiarity with coding requirements and billing for practice specialties.

Responsibilities

• Greet patients and provide excellent customer service.
• Check patients in and out for appointments.
• Verify patient demographics, insurance, and eligibility.
• Schedule, reschedule, and cancel appointments.
• Answer phones and respond to patient questions.
• Collect copays, deductibles, and other payments.
• Register new patients and update medical records.
• Process forms, records requests, and other administrative paperwork.
• Maintain confidentiality and HIPAA compliance.
• Manage front desk, waiting area, and daily patient flow.
• Resolve patient concerns professionally and escalate issues as needed.
• Perform additional administrative duties to support clinic operations.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

EPIC knowledge

Billing knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Greeting patients and providing excellent customer service.
• Checking patients in and out for appointments.
• Verifying patient demographics, insurance, and eligibility.
• Scheduling, rescheduling, and canceling appointments.
• Answering phones and responding to patient questions.
• Collecting copays, deductibles, and other payments.
• Registering new patients and updating medical records.
• Processing forms, records requests, and other administrative paperwork.
• Maintaining confidentiality and following HIPAA requirements.
• Managing the front desk, waiting room, and daily patient flow.
• Resolving patient concerns professionally and escalating difficult issues when necessary.
• Performing additional administrative duties and helping keep clinic operations running smoothly.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.