Patient Access Specialist: Front Desk & Insurance Verifications

Community Health Network; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Network seeks an Associate Patient Access Representative to greet patients, register them and secure financial clearance. You will handle check-ins, scheduling, payments and insurance verifications, ensuring accurate demographics and billing information.

The role requires a high school diploma, healthcare office experience and proficiency with EPIC. Join a team focused on delivering quality patient access services across the network.

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare office setting with strong customer service background preferred.
• Registrations/admissions proficiency across inpatient, outpatient, and emergency admits.
• Ability to complete Admissions/Discharges/Transfers promptly when applicable.
• Monitor and support patient hospital and ambulatory movements.

Responsibilities

• The APAR is the first contact for visitors, handling customer service, patient registration and financial clearance.
• Performs check-ins, scheduling, payment collection, insurance verification and compliance management.
• Ensures smooth workflows and adherence to guidelines.
• Prepares patients administratively and financially for visits.

Skills

customer service

healthcare office experience

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network seeks an Associate Patient Access Representative to greet patients, register them and secure financial clearance. You will handle check-ins, scheduling, payments and insurance verifications, ensuring accurate demographics and billing information.

The role requires a high school diploma, healthcare office experience and proficiency with EPIC. Join a team focused on delivering quality patient access services across the network.