Patient Access & Front Desk Specialist

Hchmd; Baltimore (MD); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Health Care for the Homeless is seeking a dedicated Client Service Representative in Baltimore, MD. You will greet clients, register them, verify insurance, and manage referrals, all while maintaining HIPAA compliance.

You’ll document interactions in the EMR and support a multi-disciplinary team to ensure smooth operations and excellent service. Responsibilities include handling phone inquiries, triage calls, and coordinating appointments across disciplines, with a strong emphasis on

Qualifications

• High School Diploma or GED required.
• One year of experience in Customer Service required.
• Experience working with people who are experiencing homelessness or from low-income backgrounds.
• Experience working with computers and databases, preferably medical or insurance systems.
• Bilingual (Spanish) highly preferred.

Responsibilities

• Greets clients and visitors upon arrival to the clinic and routes them to the correct staff member using appointment systems and triage protocols.
• Registers and assists clients with completing baseline information and verifies demographics and payer coverage.
• Updates insurance status, PCP, EVS, and insurance databases; processes releases of information per HIPAA.
• Manages client discharge, referrals, and scheduling follow-ups; documents in EMR for accurate medical and billing records.
• Answers phone calls per policy, provides telephone triage, and disseminates messages to the appropriate staff.
• Supports other clinic staff to ensure smooth client flow and exceptional customer service.
• Adheres to HIPAA and agency IT security rules; maintains patient confidentiality.

Skills

Customer service

Communication

Confidentiality

De-escalation

Teamwork

Education

High School Diploma or GED

Tools

EMR systems

Insurance databases

Job description

Health Care for the Homeless is seeking a dedicated Client Service Representative in Baltimore, MD. You will greet clients, register them, verify insurance, and manage referrals, all while maintaining HIPAA compliance.

You’ll document interactions in the EMR and support a multi-disciplinary team to ensure smooth operations and excellent service. Responsibilities include handling phone inquiries, triage calls, and coordinating appointments across disciplines, with a strong emphasis on